Welcome to Ready for LOVE (“the Program”). This Member Agreement (“Agreement”) constitutes a legal contract between Hilary Silver Enterprises, Inc. (“HSE”) and you, the undersigned (Member). Please read it carefully before you sign it and continue with the Program or access any of the Program’s materials.
This Agreement is effective as of the date you sign it. By signing the Agreement, you acknowledge that you have read it, understand it, and agree to be bound by it.
Section 1: Promises and Responsibilities
1.1: The Program
During the Program, HSE will provide coaching and mentoring services to you, which will include:
*Videos, journaling and exercises that will be available to you after the live portion of the program.
*Weekly group coaching calls in which Program participants are given ample time to process the subject matter of the Program with an assigned coach who will provide straightforward guidance, suggestions and feedback.
*Your access to the member’s only secret Facebook group for active members.
*A total of three (3) private sessions With a Mindset Coach. These sessions are only available during Member’s ‘active’ time in the program and will not be offered once Member has graduated.
*Help desk support to provide you with technical assistance.
Note: The Program is designed for self-empowerment, not matchmaking, though a relationship may be a goal of yours. HSE is not a matchmaking service and in no way promises or guarantees participants will meet a significant other or find love during or as a result of the Program. However, the Program does teach skills that can be useful in accomplishing that goal.
1.2: Member Responsibilities
By accepting the terms of this Agreement, and throughout your participation in the Program, you are making the continuing commitment to follow the Program, implement the strategies conveyed to you, and faithfully consume all of the lessons, assignments, and course work in the Program to the best of your ability.
You further agree to attend the scheduled Q&A and coaching sessions included in the Program (member schedule permitting; however, we ask that you make every effort to attend these sessions as they are integral to the Program and very valuable. We are not responsible for your inability or failure to attend any sessions). You also acknowledge that the Program provides a guide and imparts strategies onto you for creating desired results, though seeing any results requires tremendous effort by you.
Additionally, the Program is designed to offer a safe environment for members and thus you are required to abide by strict confidentiality and privacy principles, and conflict resolution procedures. These are outlined later in the Agreement.
Section 2: Coaching & Mentoring Services
Hilary Silver, the founder of Ready for LOVE Inc and the Ready for LOVE program, is also a coach and a mentor. Hilary Silver and the some of the members of the HSE team hold professional therapist or counselor licenses. The Program does not provide psychotherapy or any medical services. While there are some similarities between coaching and psychotherapy, they are very different activities and it is important that you understand the differences between them and that psychotherapy is not a part of the Program. Psychotherapy is a health care service and is usually reimbursable through health insurance policies. This is not true for coaching or mentoring. Both coaching and psychotherapy utilize knowledge of human behavior, motivation and behavioral change, and interactive counseling techniques. The major differences between coaching and psychotherapy are in the goals, focus, and level of professional responsibility.
The focus of coaching and mentoring is development and implementation of strategies to reach client-identified goals of enhanced performance and personal satisfaction. Coaching may address specific personal projects, life balance, love life or marital satisfaction, job performance and satisfaction, or general conditions in the client’s life, relationships, business, or profession. Coaching utilizes personal strategic planning, values clarification, brainstorming, motivational counseling, and other counseling techniques.
The Program is exclusively a coaching and mentoring program. Should either of us recognize that you have a condition that would benefit from psychotherapeutic intervention, you may be referred to appropriate resources. In some certain but very rare situations, HSE may require that you initiate psychotherapy as a condition of continuing the Program. If this should occur, your participation will be paused for a period of up to one year until you are able to continue with the Program.
Your individual results from participating in the Program are likely to vary from others and are not promised or guaranteed. There is no “typical” result since each participant’s circumstances are unique, as are ideas of success. Results of any kind are not guaranteed, because we cannot control how you use and implement the tools we share during the course of the program, which can be challenging. Our goal is to help, but we cannot do the work for you.
Section 3: Confidentiality and Non-disparagement Policy
3.1: Confidential Information
The Program is a proprietary service offered by HSE to a limited audience of selected participants. Thus, all Program information is highly confidential and not for dissemination to anyone who is not a party to a similar agreement or otherwise authorized to receive such confidential information about the Program.
Confidential Information includes, but is not expressly limited to:
Curriculum; Pricing and Program Fee; member selection process; communications to and from HSE; content of phone calls, webinars, seminars, and group discussions; the content of the secret Facebook group;
Program materials including documents, videos, slides, worksheets, literature, recordings, audio, Q & As, and any content produced by or provided to you by HSE; HSE know-how;
Member information; the names and contact information of current or past participants in the Program; login credentials to access any Program information or HSE website or content; information shared in the course of the Program or in the secret Facebook group by Program participants with other Program participants; anything offered by a Program participant to other participants that is intended to remain private.
Many sessions in the Program are conducted in a group format. By signing this Agreement, you commit yourself to maintain the highest confidentiality of all information communicated to you by the other group members, by HSE, and by your coach, whether in a group or individual setting, at any time prior, during, and after the program, unless that information has been expressly authorized to be shared.
You understand that progress is enhanced when all participants in your Program are allowed to discuss their coaching relationship in a secure and trusted environment. You can have these discussions with trusted colleagues and friends, but you must in no way share any information that leads to the identification of others in the Program.
If you are ever in doubt regarding what to reveal and what not to reveal, you shall err on the side of protecting the privacy of others, a vital and nonnegotiable element of such group interaction.
3.2: Authorization and Consent
By accepting this agreement, you consent to have your participation in the weekly calls recorded. These recordings are the property of HSE and may be re-used or re-purposed for further training or marketing purposes. Should there be a time when full names or other easily identifiable characteristic are connected to the recording, HSE will seek permission before using the recording outside of your Program. HSE will never release information that personally identifies you to the public without first obtaining your consent, though you consent to HSE using stories, anecdotes, or other information derived from you, but that does not personally identify you, in its business.
Only authorized users, who have duly obtained the right to access the Program by personally agreeing to the terms of this (or similar) Agreement are permitted to participate in the Program and access Program-related materials. Except as expressly authorized by this Agreement, you shall not provide or make available any Confidential Information, or use the Confidential Information to teach any third party, or otherwise disclose or discuss any Confidential Information revealed in any portion of the Program for any purpose other than exercising rights expressly granted to you by this Agreement.
3.3: Social Media
Your use of any social media channels or groups operated by HSE is at the sole discretion of HSE. If you choose to use any of these channels or groups, the terms of this Agreement apply, as do the terms of service of the relevant social media service provider (i.e. Facebook) and you agree to comply with these terms. You may not solicit, harass, or collect data from other group members (including their names and contact information). You may not directly contact other group members without their express permission. You may not use information obtained from these channels or groups for any purpose other than the limited purpose of discussing the skills and strategies conveyed in the Program. You agree to follow any rules disseminated by HSE for the social media channels or groups. Should Member be disrespectful or challenging to Hilary or any member of the HSE team or disparaging toward the program, it is within HSE full discretion to right to remove any Member from the Facebook groups and revoke access to the Ready for LOVE materials.
3.4: Online Reviews
We value your feedback on the Program. However, in order to be valuable to others, you agree not to disparage any participant in the Program or any member of the HSE team, online and offline. While you may leave reviews on various online websites, you agree to present only truthful and accurate information, including by associating your real name with any such review. If you are unsatisfied with any portion of the Program, prior to leaving a review please reach out to our team to discuss your experience as the goal is to help you succeed and adjustments can be made during the Program. If you chose to continue with the Program without addressing issues, you do so at your own risk and you must disclose this fact in any review of the Program. You agree that failure to fully disclose this information in any review is grounds for the review to be removed and you agree to take all necessary steps to either truthfully edit or remove any such review deemed by HSE not to comply with this provision or any other term in this Agreement.
Section 4: Intellectual Property
You acknowledge that all content and materials provided to you during the course of the Program are the sole intellectual property of HSE or its licensors under United States copyright, trademark and other intellectual property laws and international treaties. HSE and its third party licensors own and shall continue to own all right, title, and interest in and to the intellectual property used in connection with the Program. Except for the limited, revocable license expressly granted to you to access the materials provided during the Program herein, this Agreement does not grant you any ownership or other right or interest in or to any intellectual property rights of HSE or its licensors whether by implication, estoppel, or otherwise. All trademarks or service marks that HSE uses in connection with services rendered are marks owned by HSE or its licensors This Agreement does not grant you any right, license, or interest in such marks. You agree you will not assert any right, license, or interest in such marks or any words or designs that are confusingly similar to such marks.
HSE strictly prohibits spin-off groups. Members are not permitted to form private study groups. Members are not permitted to lead, host or facilitate discussion groups, study group or support groups outside of the original Ready for LOVE membership program. HSE takes this breach seriously as only Ready for LOVE coaches and providers are trained to fully support Members. Extreme legal action will be taken against any active Member or alumni who breaches this clause.
Section 5: Program Fees
5.1: Under the terms of this Agreement, HSE agrees to provide coaching and mentoring services to you in the form of webinars, audio and/or visual materials, and live group coaching sessions, presentations, and periodic personal coaching and evaluation in exchange for a Program Fee.
Your access to the Program and any Confidential Information is expressly conditioned on successful payment of the Program Fee. All members are required to pay dues through the end of their respective membership terms, regardless of resignation during the term. If client is on a payment plan of any kind, client is responsible for making all payments regardless if member leaves the program.
This Agreement is in effect as of the date you sign it. You become enrolled in the Program as of the date you successfully pay the Program Fee.
5.3: Termination and Survival
HSE may terminate this Agreement at any time in its discretion upon notice to you. This is very rare, but should this happen, Sections 3 and 4 in their entirety shall survive termination of this Agreement and bind you in perpetuity.
5.4: No Refunds:
HSE maintains a strict no-refund policy. You acknowledge and understand that your participation and membership in this Program means you are affirmatively seeking the benefits offered by the Program and you are taking full responsibility for your own success. You acknowledge your success depends upon your good-faith participation and application of the tools provided in the Program. Thus, you agree that you will not request a refund and no refunds need be issued for any reason other than as set forth herein or as determined in HSE’s sole discretion.
Any and all concerns regarding assignments and coaching be addressed directly with Hilary Silver so we can provide the best coaching and mentoring to you possible, and ensure the coaching relationship is in integrity. Working together, we will be able to make sure your needs are met.
5.5 Valid Payment Methods: We accept credit card payments, ACH or wire transfer. By submitting your order to purchase the Program, you represent and warrant that you are authorized to use your designated payment method and authorize us, or our designated payment processors, to charge your purchase to that method. If your payment method cannot be verified or is invalid, your order may be suspended or cancelled automatically. We are able to provide invoices for business purposes, professional development or HSA/FSA account reimbursements.
5.5: Consents and Licenses
By participating in the Program, you are consenting to HSE at any time reproducing and/ or disseminating any testimonial(s) describing or otherwise referencing, either directly or indirectly, your experience participating in the Program, including any specific results experienced by you over the course of such participation. You agree and acknowledge that this includes any written statements you may publish to social media accounts and online forums as well as any statements and/or images captured or otherwise recorded over the course of attendance at any event(s) related to the Program. You further represent that any such statements or testimonials that you make shall be correct, accurate, and truthful. If you “tag” or otherwise include HSE in any social media post, you consent to HSE re-posting, sharing, or otherwise using your post and any media contained therein (“the Post”) for its own business purposes, including marketing. You hereby grant HSE an unlimited, fully-paid, non-terminable license, in perpetuity, to use the Post in any medium whatsoever, throughout the world, and to reproduce, create derivative works from, display, and distribute the Post for any purpose consistent with this Agreement.
If you breach any term of this Agreement, you will not be entitled to a refund under any circumstances and your membership and participation in the Program, including access and license to Program materials, will end immediately. You acknowledge that your breach of this Agreement at any time, during or after your participation in the program, may cause damages to HSE, its team members, and/or other Program participants, and you may be held liable for these damages, including any costs or fees (including attorney’s fees) incurred in enforcing this Agreement.
Section 6: Warranties
6.1: No Warranty
HSE provides the Program without any warranty of any kind, and HSE does not guarantee any result from your participation in the Program. You take full responsibility for your own action, inaction, and success.
There is no warranty of fitness for a particular purpose, merchantability, non-infringement, or any other warranty.
Further, you acknowledge that everyone’s success is different, and dependent on individual factors such as your own drive, dedication, and motivation. Any examples of love connection or relationship success are not meant as a promise or guarantee of your own love connection. This program is not a matchmaking service. Please be aware that you may experience challenge and hardship as coaching digs into your inner psychology. This may make you feel uncomfortable, but it is a part of the Program. In other words: we do not guarantee results, you are responsible for your own success, and there is an inherent risk you may need further coaching or counseling support outside of this program as deeper emotional issues may be unearthed.
6.3: Amendments to this Agreement
HSE reserves the right, in its sole discretion, to amend this Agreement from time to time by posting an updated version of the Agreement at www.hilarysilver.com and/or by emailing you with updated terms. By continuing to use any services provided by HSE you are agreeing to the updated version of the Agreement.
Section 7: Good Faith and Conflict Resolution
HSE is founded on personal empowerment, emotional well-being and encouraging positive mindsets. Everyone at HSE is here to support your personal growth. We want the best for you and are ‘on your side.’ Given that, we adhere to an “assume positive intent’ approach. Should you have an issue with anything or anyone during your time with us, we ask you give us the benefit of the doubt and know that no one is perfect. We always do our best to provide a flawless customer experience and give 100% in service to you. You agree to reach out to us at any point during the Program if you are feeling unsatisfied by any part of the Program so that we may work to address any issues in a timely fashion. Failure to do this constitutes a breach of this Agreement.
Please address concerns or any issues you may have with the Program in the appropriate channels, which include an email to our client care/admin specialist who will triage your concerns and make sure you are heard. Please do not address such issues during our group Q and A sessions. It is our goal to serve you the best we can and welcome your concerns or feedback.
By typing a name in the box below and clicking the “Accept Terms & Conditions” box, you acknowledge that you understand and agree to all of the aforementioned terms, including those related to Confidentiality, Program Fees, the no refund policy, differences between coaching/mentoring and therapy (and that this is exclusively coaching/mentoring and NOT therapy) and the conflict resolution policy.